Last updated: 19 September 2026
This Cancellation and Refunds Policy applies to paid digital Services on Rentoobuy, operated by Saurabh Singh, trading as Rentoobuy. It should be read with our Terms and Conditions and the rental and sale / purchase plans page.
Platform fees (wallet top-ups, DIY contact unlocks, inventory reports, rent-agreement related fees, and similar) are for digital access and related services. They are not payments for the underlying property. Property rent/sale deals are between you and the owner or broker.
After you purchase DIY contact access for a listing, if the property was already rented or sold at the time of purchase, you may raise a refund request within 24 hours of purchase. We validate the claim before approving a refund.
After we validate an eligible claim, we aim to credit your wallet or initiate a refund within 1–2 business days (often sooner). Where a refund must return to your original payment method via the payment gateway or bank, allow 5–7 business days for the amount to reflect, depending on your bank.
More detail on listing-contact guarantees and exclusions: Listing contact — DIY checkout.
Custom plans (for example a refundable advance with visitation deductions) follow the commercial terms agreed for that plan. If a deal cannot be finalised under the agreed terms, visitation charges may be deducted and the balance refunded as described on the plans page. Processing after approval typically follows the same 1–2 business days (wallet) or 5–7 business days (bank / gateway) timelines above.
Unused wallet balance remains available for eligible platform fees under our Terms. Cancellation of an in-progress paid digital service (for example before fulfilment begins) may be requested via Contact. Once digital access has been delivered (for example contact unlocked or a report generated), the fee is generally non-refundable except where a specific guarantee applies.
Prepaid notarized delivery and quote requests follow the product terms shown at checkout. Refunds for failed or cancelled orders are assessed case by case after you contact support; approved refunds follow the timelines in section 2.
Email saurabh@rentoobuy.in or use Contact. Include your account email, order or listing reference, and reason. We will confirm whether the claim qualifies and the expected timeline.
Saurabh Singh, trading as Rentoobuy
4, GF, Trishul Complex, Jagdamba Nagar, Haldwani, Uttarakhand 263139, India
Phone: +91-8171891132
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